Big Little Campers Limited - Privacy Policy

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At Big Little Campers, we’re committed to protecting your privacy and being transparent about how we collect, use, and store your personal information. Whether you're booking a campervan for a Kiwi road trip or just checking out what we offer, you can trust that your data is handled with care.

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1. What information we collect

We may collect the following personal information when you interact with us:

• Contact Details: Name, email address, phone number.
• Booking Information: Travel dates, pickup and drop-off locations.
• Driver's Licence Details: Including copies, to comply with legal and insurance requirements.
• Payment Information: Processed securely through third-party providers; we do not store full credit card details.
• Website Usage Data: IP address, browser type, pages visited, and cookies to enhance user experience.

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2. How We Use Your Information

Your information is used to:

• Process and manage your campervan bookings.
• Communicate with you regarding your reservation.
• Provide travel tips and updates if you've opted in.
• Comply with legal obligations, including those outlined in our Terms and Conditions.
• Improve our website and services.

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3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Such as payment processors and insurance companies, to facilitate your booking.
• Legal Authorities: If required by law or to enforce our Terms and Conditions.
• Roadside Assistance Providers: In case of on-road incidents.

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4. Data Security and Retention

We implement appropriate security measures to protect your data. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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5. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies.
• Withdraw consent for certain uses of your data.

To exercise these rights, please contact us at rentals@biglittlecampers.com.

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6. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

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7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

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8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Big Little Campers
Email: rentals@biglittlecampers.com
Phone: +64 22 139 0066

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